Refund policy

At Foamzy, we want you to feel confident when shopping with us. If there is an issue with your order, we’re here to help find a suitable resolution.

1. 7-Day Return & Replacement Policy

We offer a 7-day return and replacement window from the date of delivery. If you wish to return or exchange an eligible item, please initiate your request within 7 days of receiving your order.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us within 48 hours of delivery.

For faster resolution, please provide: • Order number • Clear photos of the product • Photos of the outer packaging • A short video showing the issue, where applicable

After reviewing the request, we will arrange a free replacement, refund, or another appropriate resolution.

3. Return Conditions

Returns are accepted only for products that qualify under our return conditions.

Products must be: • Unused and unwashed • In their original packaging with unbroken safety seals or nozzle caps • In resalable condition • Accompanied by the original order details or invoice

Products that have been opened, unsealed, used, emptied, or altered after delivery are not eligible for return due to chemical and hygiene safety standards, unless the issue was caused during shipping or the product was defective.

4. Change of Mind

Because cleaning products are chemical and consumable hygiene items, we generally do not accept returns simply because you changed your mind once the package is opened.

However, if your order is completely unopened and still within the 7-day delivery window, contact our support team and we will review your case.

5. Refunds

Once a return is received and inspected at our facility, an approved refund will be processed promptly. • Prepaid orders: Refunded to the original payment method within 5–7 business days. • Cash on Delivery (COD) orders: Refunded via UPI or direct bank transfer (NEFT/IMPS) within 3–5 business days once details are shared.

6. Replacements

Where a replacement is approved, we will dispatch the fresh product at no extra charge, subject to stock availability. If the item is out of stock, a full refund or suitable alternative will be provided.

7. Return Shipping

If the return is due to an error on our part (such as a defective, damaged, or wrong item), Foamzy will arrange and bear the full cost of the reverse pickup.

For other eligible returns, return shipping or courier charges may be the customer's responsibility depending on pin-code serviceability.

8. Non-Delivery / Lost Orders

If your tracking shows an unusual delay or your package appears lost in transit, contact us with your order number. We will immediately coordinate with our courier partner to expedite or re-dispatch your parcel.

9. How to Request a Return or Refund

Contact our support desk:

Email: support@foamzy.co.in

Please include your order number, contact details, and a brief description of the issue so our team can resolve it quickly.

Our goal is simple:

You order with confidence. We take care of the rest.