Refund policy

At Foamzy, we want you to feel confident when shopping with us. If there is an issue with your order, we’re here to help find a suitable resolution.

1. Damaged or Incorrect Products

If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us within 48 hours of delivery.

For faster resolution, please provide:

Order number
Clear photos of the product
Photos of the outer packaging
A short video showing the issue, where applicable

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.

2. Returns

Returns are accepted only for products that qualify under our return conditions.

Products must generally be:

Unused
In their original packaging
In resalable condition
Accompanied by the original order details

Products that have been opened, used, emptied, damaged, or altered after delivery may not be eligible for return unless the issue was caused during shipping or the product was defective.

3. Change of Mind

Because cleaning products are hygiene and consumable items, we generally do not accept returns simply because you changed your mind or no longer require the product.

However, if you believe there is a genuine issue with your order, contact our support team and we’ll review your case.

4. Refunds

Once a refund is approved, the refund will be processed to the original payment method, wherever possible.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Replacement

Where a replacement is approved, we’ll arrange for the affected product to be replaced, subject to product availability.

If the same product is unavailable, we may provide an alternative resolution.

6. Return Shipping

If the return is due to an error on our part, such as receiving a wrong or damaged product, Foamzy may arrange or reimburse the applicable return shipping.

For other approved returns, return shipping may be the customer's responsibility.

7. Non-Delivery / Lost Orders

If your order shows an unusual delivery delay or appears to have been lost during transit, please contact us with your order number. We’ll coordinate with the relevant delivery partner to investigate the shipment.

8. How to Request a Return or Refund

Email: foamzy2026@outlook.com

Please include your order number and details of the issue so our team can assist you quickly.

Our goal is simple:

You order with confidence. We take care of the rest.