Shipping policy

At Foamzy, we want your order to reach you safely and on time. Once your order is confirmed, our team gets it packed and ready for dispatch.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you’ll receive a confirmation with the available tracking details.

2. Delivery Time

Most orders within India are delivered within approximately 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain serviceable areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Foamzy may offer free shipping promotions on selected orders, products, or locations.

4. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.

You can use the tracking information to follow your shipment until delivery.

5. Delayed Deliveries

While we work with reliable delivery partners, occasional delays may occur due to circumstances such as:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High order volumes
  • Incorrect or incomplete address details
  • Remote delivery locations
  • Unforeseen logistical issues

If your order is delayed beyond the expected delivery period, please contact our support team and we’ll help you check its status.

6. Incorrect Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Foamzy cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

7. Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible with clear photos/videos of the package and the products received.

This helps us investigate the issue with our delivery partner and provide the appropriate resolution.

8. Questions About Shipping

If you have any questions regarding your order or delivery, our support team is happy to help.